Returns
You can cancel until 14 days after delivery. You don't need to give a reason.
Your right to cancel
If your items come separately, the 14 days start when the last one arrives.
To cancel, use our cancellation form, email support@jwshop.uk, or send us the model form below.
Send the items back within 14 days of telling us. Return postage: you pay it, unless the item is faulty.
We may refund less if an item was handled more than you could in a shop.
Refunds
We refund you within 14 days of getting the items back, or of you showing us you sent them, whichever is sooner. If nothing has been sent to you yet, we refund you within 14 days of you telling us. We pay you back the way you paid.
If you cancel the whole order, we refund the delivery charge too.
Downloads
For a download, the 14 days start the day after you order.
At checkout you'll be asked to let your download start straight away. Once it starts, you can't cancel it. A faulty file is always replaced.
Faulty goods and downloads
If an item or a download is faulty or not as described, tell us and we will repair it, replace it or refund you. These rights come from the Consumer Rights Act 2015. They are separate from your right to cancel and do not end after 14 days.
To complain, email support@jwshop.uk. We do not use an alternative dispute resolution scheme.
Model cancellation form
You don't have to use this form. Copy it into an email to support@jwshop.uk, or use our cancellation form instead.
Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract)
To JW GROUP LIMITED, trading as JW SHOP, support@jwshop.uk:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate