Help and contact
Quick answers
Delivery
Delivery £3.95. We deliver within 5 days of your order. We deliver to England, Scotland and Wales only. We can't deliver to Northern Ireland yet.
Returns and cancelling
You have 14 days from delivery to change your mind. You pay return postage, unless the item is faulty.
Downloads
A download is ready once your payment has gone through and your confirmation email has been sent. You can download each file 5 times within 30 days. Once a download starts, you can no longer cancel it.
Find an order
Your confirmation email has a link to your order. Orders placed while signed in to a JW ID are also in your account.
Contact us
Send us a message and we will reply by email. You can also email support@jwshop.uk.
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